Shipping Policy

 

Shipping Information

At Vertical London Jewellery, every order is handled with care and intention. We aim to deliver your pieces promptly and safely, wherever you are in the world.

-Delivery Times

UK Orders: Estimated delivery in 2–3 business days.

International: Varies by location; typically 10-21 business days.

Made-to-order items: Allow an additional 2–3 days for preparation.

-Shipping Options & Tracking

All orders are sent with tracked delivery services.

You'll receive a tracking number by email as soon as your item ships.

Easily follow your parcel via the courier’s website.

-Shipping Costs

UK Standard Delivery: FREE

EU Orders: £11.90 (5–7 business days)

International: £15.90 (6–8 business days)

-Delays or Issues

We do our best to meet delivery estimates, but occasional courier or weather-related delays may occur. If your order hasn’t arrived on time, please contact us — we’re here to help.

-Lost or Damaged Packages

If your parcel is lost or arrives damaged, please notify us within 48 hours. We'll resolve the issue quickly, whether with a replacement or refund.

📩 Questions?
Reach us at: verticalondonjewellery@gmail.com
Or visit: www.verticallondonjewellery.com

Thank you for shopping with Vertical London Jewellery. We appreciate your trust.